have you been able to get onto MYOB for help. I am struggling to contact them. By the time I get through MOCA then just wait.

I have same problem

Yep I'm feeling the pain as well and at the busiest time of the year. Hoping for a solution soon.

Frustrating to say the least.  My guys will be asking for their payment summaries soon but I can't submit until correct......

I have been working on this for a week as thought I would check it all before my last pay. I am beginning to think this may be a MYOB issue as it has never happened to me before and I've been doing this for over 20years.

I know, its crazy.  I have two employee's showing correct figures then the other 6 are not and the figures are out by a large amount.  I have spent all day going through payslips and comparing to what has been accepted by STP reporting and its all there, so the final verification report is not picking up figures for some reason?  Not sure where to go next.  I know my payroll figures are correct and its showing correct figures on both sides just when I print out the final report the totals are short on each employee's payment summary.  I can't submit this to ATO as is not correct.....

I did have the response below however I have already been to these links and it does not help. Especially when I am the administrator but the contact My Account for support as it will not give me access as it says I don't have authority and to get help to gain authority it sends me back in the loop to contact support. 

Hi Heather

 I am having the same problem and cannot get through to MYOB for help.

Because I have reversed pays so many times now trying to fix the problem it is a mess. All employees except one are correct.

My verification report and summary reconciled and I should have stopped there. The payment register does not show any of her YTD earnings. Then I reversed her pay to try an fix it and reported to the ATO and now the verification report also done not show her earnings. I am tearing my hair out.