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Julie_B's avatar
Julie_B
Trusted User
3 days ago

AR SE version not opening up my files

I need to use online and offline versions and having trouble logging in.  I have downloaded the SE edition, with all good intentions of using it for the 3x offline data files (I purchased 5-data file software with no need to put these online).  I also contract to other companies and access their on-line data files.  So I downloaded SE, did a backup of the 3 files, created the SE file to go to a new library I created (where I put the backups), turned off my internet on my computer (just in case), and can't open anything up. What do I do now?

 

I never asked for any upgrades and complained a few times when this happened.  

 

Thanks for your help, I don't want to get to mid-June and can't open these files any more.

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 days ago

    Hi Julie_B,

    Thanks for raising this!


    From what you’ve described, this might be related to the issue we had yesterday that was also reported by other users.
     

    A couple of things that have helped in similar cases are:
     

      -reinstalling AccountRight Server Edition

      -if available, installing and trying the PC Edition instead, as some users have had success opening their files that way
     

    If neither of those help, the next step would be to get in touch with our support team so they can check it further with you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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