Forum Discussion

CPC_Vic's avatar
CPC_Vic
Member
10 months ago

Header accounts showing incorrect balance after importing from other MYOB account

Hello, I have just imported the Chart of accounts to a new company several of the Header accounts are showing balances despite there being zero balances for all the detail accounts. The opening bala...
Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi CPC_Vic, 

 

Looks like you’ve already had a crack at fixing the account balances but didn’t have much luck. I’d recommend double-checking if there are any transactions recorded in the accounts, that could be what’s affecting the balances. If there aren’t any, the best move is to reach out to our team so we can help you sort it out. You can pop a support ticket through the MyAccount window or have a chat with us via our virtual assistant, MOCA.

 

Regards,
Genreve

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