Forum Discussion

hannahpycroft's avatar
hannahpycroft
Contributing User
2 months ago

Invalid ABN error message when trying to lodge BAS from MYOB to the ATO directly

My client has received the following error when trying to lodge their BAS from MYOB:   "For the next step, we need your ABN. We’ve detected that you haven’t entered an ABN, or the ABN you enter...
hannahpycroft's avatar
hannahpycroft
Contributing User

See Error in attached photo. Thanks

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi hannahpycroft,

Thank you for providing the screenshot. In this type of scenario, we recommend reaching out to our support team as this may require further assistance on the back end. Please have your ABN ready when you contact them. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

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