AmandaMYOB Myob is not connecting to the tax office again. It is giving the same message it was giving in May when we were unable to connect to the tax office. Another user has noted this and left a comment on the old chat discussion. I have just checked and my Myob AccountRight is not connecting either.
Hey PMWhite
The ATO are currently experiencing a disruption affecting it's services which may cause delays in lodgment submissions and prevent prefill data from being downloaded.
Thanks RBJ for sharing the status hub post, a link to the status hub can be found here. You can subscribe on the top right to stay notified.
Hi PMWhite, I just tried and have the same issue, I use AccountRight. I just looked at the myob status page and it is a known issue. It says the ATO is experiencing issues their end.
Hi Amanda
I want to lodge my monthly IAS for August. I tried last week and had the same result. I wasn't too concerned as I thought it would be rectified but a week later its still a problem.
We are using AccountRight
Please advise
Hey RBJ
Thanks for your response! I will update the team and let them know it's working. If you run into any problems down the line, feel free to reach out again!
The connection does seems slow though not when you log into myob or even open the web page, just when it is retrieving or actually lodging to the ATO.
Hi Amanda, it seems to be working again this morning. I have managed to get in and lodged both my BAS and IAS. Thank you for your fast response. When I saw the message was the same, I was worried the patch had gone wrong and it was going to be another lengthy issue (timing was around when we had to lodge IAS the last time) and thought I would raise it straight away.
Hey RBJ
Thanks for taking the time to raise this. I will follow up with the product team now and will come back to you with an update as soon as I have more information.
