Forum Discussion

Cover User

5 years ago

online BAS

Keep getting "We’re having some technical problems and can’t open this activity statement right now. Please try again later." message for several days. Is this a MYOB technical problem or the ATO?

Tracey_H
5 years ago
Hi Georgechubb

Thanks for your post. We have had reports from other users who are experiencing this error message. Upgrading your company file to 2020.3 or installing the Server Edition has resolved the issue for some users. You can find the 2020.3 upgrade and the Server Edition in your my.myob account.

If neither of these work please do let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H
Former Staff
5 years ago
Hi Georgechubb

Thanks for your post. We have had reports from other users who are experiencing this error message. Upgrading your company file to 2020.3 or installing the Server Edition has resolved the issue for some users. You can find the 2020.3 upgrade and the Server Edition in your my.myob account.

If neither of these work please do let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Jo20201
  Contributing User
  5 years ago
  Hi,
  
  I have been experiencing similar problem despite upgraded to 2020.3.
  
  Do you have an idea to fix this please? Thanks so much.
  - Maddie_G
    Former Staff
    5 years ago
    Hi everyone,
    
    I called up MYOB and found once you've upgraded to 2020.3 if you log in here it should work now as it did for me! http://app.myob.com/
- AH1
  Experienced Cover User
  5 years ago
  Upgraded to 2020.3 and still experiencing the same issue
  - Tracey_H
    Former Staff
    5 years ago
    Hi AH1
    
    Can you please send me a private message with your serial number so that I can assist with this.