Online payments transaction fees
Hi, we have a customer who has started paying their invoices directly through MYOB. We receive an email from MYOB stating the invoice number, date, invoice amount, surcharge amount, and the total am...
Forum Discussion
Hi paylady,
I can see why that looks confusing. If your invoice was paid by card, Apple Pay, Google Pay or PayPal and customer surcharging was turned on, the surcharge is usually paid by the customer at the time they make the payment. The monthly MYOB invoice is often just there as a record of those transaction fees for transparency, rather than an extra amount being charged to you again. The main exception is BPAY. BPAY can’t be surcharged, so if the customer paid that way, the business covers the online payment fee.
So in short:
- card / wallet / PayPal payment + surcharging on = customer pays the fee
- BPAY payment = business pays the fee
If you’d like to double-check a specific payment, have a look at the payment method used for that invoice. If it was BPAY, that would explain the fee. If it wasn’t BPAY and the amount has actually been charged again, it’d be worth reaching out through live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can check the invoice and payment details for you.
For reference, you can also check these MYOB help pages:
Regards,
Sai
