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DerekRaine's avatar
DerekRaine
Experienced Cover User
9 days ago

Support is non existent

Hello Guys,

 

I have been trying to contact MYOB via phone for the past two days and no one will ever answer.  On both days I was in a cue for well over an hour.  To add insult, I was informed at the start I was a entitled to priority support and would be put ahead of the que.

 

I have also emailed MYOB support through their portal 3 times so far.  One request was about 6 weeks ago and I have still had no answer to any of these.

 

My question is.  Does anyone know of an unlisted number or email where we can actually get the support we are paying a substantial amount for? 

 

SUPPORT

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 days ago

    Hi DerekRaine,

     

    Thanks for bringing this to us. We can completely understand why you’d be feeling so let down after trying to reach us multiple times. That’s definitely not the experience we want for you. 

     

    We don’t have an unlisted support number or email to share, but we’d really like to help get this looked into properly. I’ve checked the cases submitted under your registered Community Forum email and can confirm you have an open case with Harriet. The team has now received the details of the issue and is looking into it further. Please give them a little more time to investigate, and rest assured you’ll receive an update as soon as the team has reviewed it. I’ll also make sure to follow this up again on Monday from my end.

     

    Cheers,

    Princess

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