MY ACCOUNT IS BLOCKED

11161505​  The community team will be back online tomorrow from 9am-5pm AEDT, we'll keep an eye out for your chat.

Hi 11161505​ 

Thank you for reaching out, I appreciate that not being able to access your account is frustrating, doubly so at tax time.

I'm here to help, and I'm confident we can work together to get you logged in. I just need more specifics from you to get you there.

There's a few things that can go wrong during login. Are you able to share any screenshots to help narrow that down? If you don't have screenshots available, can you let me know if it's that you're not receiving the password reset email, whether you're having trouble with the 2-Factor Authentication step, or if you're seeing an error message?

If you prefer, you can start a live chat with us via the app (without needing to login). We're here until 5pm AEST today and will do our utmost to help you out.

From the sign in page,

1. Tap the 'Help logging in' text below the sign in button,
2. In the next screen, tap the chat bubble icon at the bottom right 
3. Type "chat to human" in the text field.

You'll be asked to confirm that you need help with the Solo product and enter a few details to help us confirm who you are. Get those screenshots ready and we'll work on getting that access restored.

I have tried the chat but this is of no help at all, as soon as you mention SOLO it stops convo and says do it in app. Insane!