Forum Discussion

Over-Boots's avatar
Over-Boots
Experienced Cover User
7 months ago

Account blocked

After a mix up with passwords this morning my MYOB account is now blocked.

Attempts to change the password does not result in the email from MYOB

What can I do?

Colin

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    7 months ago

    Hi Over-Boots,

     

    Sounds like things got a bit tangled this morning with the password. That can definitely throw things off a bit. When your MYOB account gets locked, we usually send an email with steps on how to unlock it, so have a quick check of your inbox (and maybe the spam/junk folder just in case it snuck in there).

     

    If you haven't received anything or still need a hand, best to jump onto our live chat support via MOCA, our virtual assistant. They'll help you get sorted in no time.

     

    Regards,

    Sai