I've been NOT receiving bank feeds since last Thursday. I have two licenses AR Premier..I can see the bank feeds online but NOT on desktop. Its only affecting one license NOT the other
I told the error is a MYOB problem yet its not mentioned on the status page.
We have uninstalled and re installed AR cleared the cashe and still cannot rectify,
Thoughts?
Geoff
Hi Geoffy1,
Love that you’ve already done a bunch of troubleshooting on your own, that’s a strong move. It's a bit strange that you’re seeing the feeds online but not in that one desktop file, especially with no reported bank feed incidents at the moment. Please double-check you’re opening the online file in AccountRight on the desktop when you’re looking for those feeds.
This one really needs a closer look to see what’s causing it. Our Bank Feeds team can check whether it’s just that file or something bigger. So if you can, give them a call or log a support ticket via MyAccount and choose the Bank Feeds category so it lands with the right team.
Cheers,
Princess
