Forum Discussion

Linda2024

Member

1 year ago

Solved

Read only access to AccountRight offline company file after subscription cancellation

We will no longer need our MYOB AccountRight Live Plus Recurring Subscription in the near future as our head company has implemented an ERP that we will be required to use. I am getting conflicting ...

kamleshk1
2 months ago
There are few options but i need to know which path you want to take!

Can restore this data, remove the serial number and renew subscription for AR Plus or premier.

Can restore the data in read only mode in desktop version for AR plus or premier and use information only for reports.

Let me know which one is your intention

'

Genreve_S

MYOB Moderator

1 year ago

Hi Linda2024,

I get that you need to access the file after canceling your subscription for your business audit. No worries, canceling your subscription just removes the file from the cloud. Since you have backups from different times, you can easily restore them offline and get your data back.

Hope this helps! If you need anything else, just start a new thread.

Thanks,

Genreve

gavin12345

Ultimate User

1 year ago

Hi Linda2024,

One of the many reasons you get conflicting advice is due to MYOB's confusing and ever changing naming of products. ChatGPT is also likely at fault. Then there are new and unexperienced forum/support staff.

As I think Genreve confirmed, provided you have backed up your online file, you can always restore it locally and access in - IF is is an AccountRight file. And it doesn't matter whether it is currently accessed online by desktop software or via the Browser.

This however does not apply to MYOB Business or Business Pro or Essentials 'files' or whatever the next name will be, as these files cannot be backed up by the user.

Regards

Gavin

gavinw222@gmail.com

Linda2024
Member
1 year ago
Thanks Gavin for the confirmation.
Linda
- Earl_HD
  MYOB Moderator
  1 year ago
  Hi Linda2024,
  
  Feel free to start a new post if you have further queries and one of us will be happy to assist you.
  
  Regards,
  Earl