Hi,
I'm trying to signup and pay for the subscription of MYOB Business AccountRight Plus but it kept showing an error at the account setup section for the credit card option. I've attached a screenshot of the error.
I wanted to use MYOB for our company in the Solomon Islands. Do I have to have an Australian Bank account to complete the sign up for the subscription plan? Thanks.
Michelle.
Hi Patow,
You’ve had a pretty frustrating run with the billing side of things, so it’s completely fair to want it sorted. If you’re listed as the primary contact, you can update your payment details in MyAccount, and if something glitches when you try to add your card, our team can check what’s behind that error and get it moving again. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account. The $10 late fee is a single charge, not an ongoing one, and if the delay came from system issues, you can lodge a case through MyAccount so the team can review it and look at getting that fee refunded.
Cheers,
Doreen
I can't update MYOB with my new CC for my subscription.
MYOB sends my bill, and after 2 days I finally get someone to take my call (time difference for one end of Australia to the other) The MYOB system is not working apparently. No they can't take my CC to make payment. Can I have MYOB banking Details to make payment - NOOO!!
I have to give them my bank details to pay the subscription, and I get a $10.00 penalty for late payment -A couple of questions - now is the per day? or one off? and why am I being penalized for the MYOB System being down??
Hi Amanda,
Thank you and noted.
Regards,
Michelle
Hi Doreen,
Thank you for replying. I'll try those suggestions and see if I can get to signup for the subscription.
Regards,
Michelle
Hey MichelleMane_26
Thanks so much for your post! I've arranged for someone in our sales team to get in touch and assist further! Please check your private messages for more information.
Cheers, Amanda.
Hey MichelleMane_26,
Thanks for the screenshot, it really helps us get a clear picture of what’s happening on your end. You don’t need an Australian bank account to sign up for an MYOB Business AccountRight Plus subscription, so you’re all good there. If you’re getting the 403 Forbidden message, check that pop‑ups aren’t being blocked and that the MYOB site isn’t restricted in your browser, as either of these can stop the payment from going through. It’s also a good idea to check with your IT team to make sure nothing in your network settings is blocking MYOB in the background.
Cheers,
Doreen
