Geoff_Colwill's avatar
Geoff_Colwill
Experienced Cover User
11 years ago
Status:
Done

Sales: Email received confirmation

Client suggestion

 

I have another suggestion that has caused us a few hiccups.
 
When you send an invoice via email you have no way of knowing if it got to them. I guess what I mean is, if the email address has been entered imperfectly then there is no "Mail Delivery Error" or similar to let you know. And as most clients dont reply saying they've received an invoice, you just assume they have until they havent paid, and you resend and same happens.
 
We have had 3 instances now, one a typo on my part, another someone texted their email address incorrectly  (so my several times rechecking didnt help), and another went to someone's old address that they have an autoreply on but we didnt receive it. 
 
I'm sure it's unlucky we've had so many, but I imagine it must happen to others occassionally as well. 
 
I wonder if you could add it to the "feedback" list?

 

"Email received confirmation please?"

Confirmation
email
Received
Sales
T:Cash In
  • Nevillethetech's avatar
    Nevillethetech
    Experienced User
    10 years ago

    with regards to the email issues, maybe trigger the pc's default mail programme and send from there. That way the sent email is retained with all other emails and "undelivered" messages come back as well.

  • Steven_M's avatar
    Steven_M
    Former Staff
    10 years ago

    Hi Nevillethetech 

    Thank you for feedback and your suggestion into a possible way in which this idea can be implemented. I have shared your thoughts with the team.

  • Cat-M's avatar
    Cat-M
    10 years ago

    I would love to see a failure notification or report implemented into myob essentials, it needs it. I have had similar experiences as mentioned above which can be quite problematic with the cash flow of a small business.

  • Steven_M's avatar
    Steven_M
    Former Staff
    10 years ago

    Hi Cat-M

     

    Thank you for your comments in regards to MYOB Essentials and emailing.

    Along with commenting for an idea on the MYOB Essentials Idea Exchange you can show your support by voting. To vote for an idea select the + VOTE button to the left of the idea's name.

  • John_P's avatar
    John_P
    Former Staff
    10 years ago

    Just had feedback regarding the confirmation of an invoice being received. If an invoice is emailed to an incorrectly typed email address, it would be great if the following could happen:

    1. A confirmation is returned that it's received. Other a bounce notification should happen. (This helps to avoid unpaid invoices.)
    2. A read receipt is received indicating that the recipient has read the invoice.
    3. An indicator that shows how many times the invoice has been read (and at what time).

    Thanks. John

  • Steven_M's avatar
    Steven_M
    Former Staff
    9 years ago
    Status changed:
    Open
    to
    Done

    Hi Everyone

    With the release of PayDirect Online you can track invoice activity including when a particular email was sent and viewed. This is done using the Activity section in the bottom left of the Invoice window.

    For more information into viewing the Activity of an invoice please see Help Article: Emailing and printing - FAQ: How can I tell if an invoice has been printed or emailed?

     

    For more information on PayDirect Online can be on Get paid faster with PayDirect Online

  • Mark_Neilson's avatar
    Mark_Neilson
    Cover User
    8 years ago

    When emails were not delivered becaus of invalid client email the Online activity showed they were delivered "1 month ago"