CassG's avatar
CassG
Experienced User
15 days ago
Status:
Open

Online Payments - Customisable Invoice Value Limit

With the ability for online payment surcharging to be passed on to customers being removed. Can MYOB add functionality for users to set a customisable invoice value limit for Online Payments?

For our business, Online Payments are worthwhile for smaller invoices, where the convenience for customers and reduced manual follow-up justify the transaction fee. However, for invoices in the thousands of dollars, the percentage-based fee becomes significant and the trade-off is less clear.

It would be useful to set a threshold where Online Payments are automatically disabled above a nominated invoice value, while retaining the option to enable them manually when needed.

3 Comments

  • I agree, we’re in the same boat. I was considering having two invoice templates available, but the downside is that it then relies on staff remembering which template to use based on the invoice amount. That leaves quite a bit of room for error. However, it would still be better than having to pay 1.7% plus $0.25 on a $30,000 invoice. I wonder if MYOB will review their percentage rate as it is one of the highest. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    15 days ago
    Status changed:
    New
    to
    Open

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • Limor's avatar
    Limor
    Experienced User
    15 days ago

    I agree! - a  customisable invoice vlaue limit for online payments would be extremely useful.