The following is an error with Job Codes in Payroll that has only arisen for us in the last month. I have never seen it before in many years of using MYOB. There have been no changes in how our business processes payroll. We have worked with MYOB staff to create a manual workaround for the problem. However this workaround involves a manual process & the need to break our weekly 50+ payroll into batches of no more than 15 in order to successfully process payroll. This means the payroll takes three times as long as previously. Despite weeks of interaction with MYOB staff and their promises of escalating the issue to a specialist team, we have yet to receive a permanent solution or return to processing the way we did previously. This is an URGENT issue, not one to be left for the "nice to have" department. It would appear that the issue has possibly arisen due to a bug in one of the recent version updates of AR software.
The error messages come up in both the desktop and browser versions of MYOB AR. However it is only possible to apply the fix if you are in the browser version. I have attached a PDF explaining the manual workaround procedure. A brief description of the problem is that when processing payroll not all line items (hours, tax, super) for all employees have a job allocated to them, even though all employees have a template on their card with jobs allocated. The error is not predictable. Some employees have jobs allocated for all lines. Some employees have some lines with jobs and some lines without a job. Still other employees have no jobs on any line. However every employee has to be checked to make sure of fixing the problem.
I would be interested if other businesses have or had this problem.
Kind Regards,
Mitchell Holmes
