Howdy, I've just received the email saying we will now be logged out of MYOB if we don't use it for 20-30 minutes, then we have to manually type in our email address and password - again. While...
Status changed:
New
to Closed
Hey JRFisher
These changes were done to keep your account secure. I've closed this idea as it's unlikely we will explore changing the login requirement.
Good to hear you listen to your customers, really appreciate you wasting my time.
Don't ever send me a survey again, you clearly don’t care what your paying customers think, and just shut down things you know people don’t like.
It’s a **bleep** idea, and I would still say the greater risk is typing a password 10 times each day, but hey, you don’t care!
Hi JRFisher , transparency when we know that something cant or wont be done should provide a better outcome for our community members.
It would of course be easier to leave the idea open, say we are 'looking into it' or variations of this knowing there would be less negativity. But we want to be upfront.
Both the 24 hour 2FA and our inactivity timeouts are mandatory requirements rather than purely decisions from MYOB. We've worked with the ATO to deliver these changes in line with their requirementsAwesome, so you’re doing something your customers don’t want, not listening to the issues, implementing a system which is less secure, shutting down any chat around it, then blaming the ATO who pay you how much for your product?
Looks like another paying customer agrees with me, great work!
MYOB should be welcoming all feedback - good or bad, and this is a very limiting time frame and an annoyance rather than a feature.
Its frankly amazing that there is "unlikely we will explore..." even in the environment>
