With the upcoming changes to card surcharging from 1 October, I have disabled MYOB Online Payments and returned to bank transfer while we assess other payment options.
The problem is that when an invoice is duplicated, the payment options from the original invoice are carried across to the new one. So if the original invoice had Cards and Digital Wallets enabled, the duplicated invoice can still have them enabled even though our current Sales Settings say online payments are OFF by default.
That should not happen.
When duplicating an invoice, MYOB should copy the customer, line items, descriptions and pricing, but the payment methods should come from the business's current default payment settings, not from an old invoice created under different settings.
I don't want to have to manually check Online Payments every single time I duplicate an invoice just to make sure a customer hasn't been offered a payment method we've deliberately disabled, especially now that the processing fee will be worn by the business.
At minimum, please add a global option in Sales settings such as:
“Use current default payment settings when duplicating invoices.”
With the 1 October changes, I suspect a lot more small businesses will be reviewing or disabling card payments, so this would prevent accidental processing fees caused by an old invoice setting being silently carried forward.
