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mnguyen's avatar
mnguyen
User
3 years ago

Cant export reports to excel error: 80070003

Hi there.

 

I have an user  when try to export a report to Excel. She encountered an error: 

Retrieving the COM class factory for component with CLSID {series of numbers} failed due to the folowwing error: 

"error 80070003 the system cannot find the path specified . (Exception from HResult: 0x80070003"

 

I have tried reinstall Account Right software. As well as reinstalled Microsoft Office as well as quick repair. But still does not fix the issue.

 

I also retrieve the diagnostic log the AccountRight file and provided in the attachment file along with the error screenshot.

 

This happened when AccountRight is updated.

 

Please help.

 

 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi mnguyen 

     

     

    The log that you've attached mentions this specific error "System.Runtime.InteropServices.COMException (0x80029C4A)" which is an interop error meaning when a program such as AccountRight asks which version of Office/Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

     

    This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind.

     

    There is a range of interop errors, these most often are fixed by one of the following:

     
    1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.
    2. Re-install Microsoft Office. ( If this doesn't work either, please follow the next step).
    3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

    Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

    https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

    • mnguyen's avatar
      mnguyen
      User
      3 years ago

      It still does not work - same error - followed step 3 correctly.

       

      Please help.

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi mnguyen 


        As this error is environmental in nature, we cannot offer further support and it will require IT assistance. If you have other questions about the software, please feel free to post.