Restoring old files offline

Hi Chunts123, 

Thanks for posting.

Based on your query, it sounds like you've stumbled upon a bit of a time machine situation with an older file format. To resolve this, I suggest upgrading the file first in AccountRight V18 to convert the format to a .myo file. Following this, you can then upgrade to the AccountRight Desktop application.

If these steps do not apply to your situation, I recommend visiting our support sites like myob.com/support or myaccount.myob.com. Here, you can interact with MOCA, our virtual assistant, for immediate help. If MOCA is unable to assist, you will be automatically redirected to our live chat team for further support.

Please feel free to post a new thread if you need more help.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,

Genreve