Forum Discussion

BKay's avatar
BKay
User
4 years ago
Solved

Unable to Lodge BAS online

I am unable to lodge my BAS using the  MYOB BAS portal.  I am receiving an error message that there are technical difficulties.  I have upgraded to 2020.3 and restarted my computer but it is still no...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi BKay 


    I have responded to your private message regarding this issue.

Jesh_D's avatar
Jesh_D
Former Staff

Hi gj666 , Julian1 and Steve26 

 

We do apologise for this issue and any inconvenience it has caused.

 

If you have upgraded to the latest version of 2020.3, can you please ensure that the option "Link this User ID to your my.MYOB account" is selected:

 

 

Once this option has been selected you should be able to file your online BAS. If this doesn't work for you then please do let us know.

Kym__Yeoward's avatar
Kym__Yeoward
Ultimate Partner
4 years ago

I have the same problem wir AR 202.3. I could not find the "link this user ID to you my.myob account" anywhere.

Not in the company file User set-up menu nor in my my.myob account settings.

 

I've checked the Tax Office age in my MyGov account - my un-filled September Quater BAS form is sitting there, awaiting a download,

 

I've previously successfully lodged my BAS online in 2019-20

 

Can someone help me ?

 

Kym Yeoward in outer Darwin (Palmerston)

 

P.S. I held a BAS Agent registration number until late February.

Unfortunately it expired whilst I was in hospital - so I'll shortly re-apply
(not having done BAS Agent. in the meantime).

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Kym__Yeoward 

     

    Hi Kym

     

    The option Link this User ID to your my.MYOB account is found in the Sign in window:

     

    undefined

     

    Please let us know how you go with this.

    • Kym__Yeoward's avatar
      Kym__Yeoward
      Ultimate Partner
      4 years ago

      Thanks for the tip.

       

      For my own AccountRight Premier file. I log-in to my my.myob,com account as kyeoward@hotmail.com

       

      When I converted my AR v. 19 file to AR Premier online v. 2014.1, I marked my AR Live online log-in as "link this user to,my.myob.com"

       

      So now after I've logged-in to my my.myob account, I click on my file link - Kym Yeoward CPA ACIS.

      Then the file opens immediately - with no further sign-on needed,

      There's no option saying "Link this user id to my my.myob account"

       

      Can you help me ?

      Kym Yeoward CPA ACIS

      Outer Darwin (Palmerston)

      • Kym__Yeoward's avatar
        Kym__Yeoward
        Ultimate Partner
        4 years ago

        P.S. Last night I gave-up on trying to lodge my Sept Qtr BAS online, via AccountRight - and instead lodged it manually, via my My.Gov account.