Forum Discussion

Jodywallace's avatar
Jodywallace
User
3 years ago
Solved

unable to print receipts for payment

Can i please have some help with our system? I am unable to print receipts for payment i have just put through.    Last four digits of our serial number is 5012 and company file ID is 1.
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Jodywallace 

    Welcome to the Community Forum!

     

    We have run some scripts on our end to fix this issue. Can you please log out of the file, log back in and check if you're now able to print the receipts. 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Jodywallace 

Welcome to the Community Forum!

 

We have run some scripts on our end to fix this issue. Can you please log out of the file, log back in and check if you're now able to print the receipts. 

StormB's avatar
StormB
Contributing User
3 years ago

Hi,

I am unable to print receipts for some sales payments.

Also, I am still unable to print cheques from pay liabilities at the end of the month.

Can you please assist?

Cheers,

Storm.

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi StormB 


    We can run the scripts to fix the receipt printing issue, please send me your serial number and company file name by Private Message, and I'll arrange that.


    Regarding your query of not being able to print cheques from the Pay Liabilities window, this is something that our teams are aware of and working on finding a permanent fix. In the meanwhile, enter the transaction as a purchase, make a payment, then print the cheque.

    • ATConstructions's avatar
      ATConstructions
      Experienced User
      3 years ago

      Hi 

      I'm also having the same issue.  I can't print receipts.  How do I pm you.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi ATConstructions 


        Please try now and you should be able to send me a message.