Error Message during Reconciliation
Good morning, I am currently reconciling October using Bank Feeds. All transactions have reconciled, however I have 2 transcations that I need to record as 'Transfer Money' and when I click on t...
Forum Discussion
Hi Gillies,
Thank you for your response.
It seems like the issue might be specific to the bank feed window. To troubleshoot this, could you please try to manually enter and record the transaction through the "Transfer Money" window from the command center? This will help determine if the problem lies solely within the bank feeds feature. Manually recording the transaction might provide clarity on why the bank feed window is causing the problem. After recording the transfer money transaction, manually match this to your bank feeds.
Could you also confirm if the error message only appears when creating a transfer money from the bank feed window? If the other tab in recording transactions has the same error, then this might be a system glitch that needs further investigation.
Please let me know how you get along and if you require any further assistance. I'm here to help.
Cheers,
Princess
Hello,
I have manually entered and recorded the transferred money amounts and have been able to successfully reconcile my accounts, so the problem does seem to lie with the Bank Feed window. I can also confirm that the error message only appears when creating a transfer money from the bank feed window.
Kind regards,
Lisa
Hi Gillies,
Thank you for providing these details! It's helpful to know that the issue specifically arises when creating a transfer from the bank feed window. It's also great to hear that you're able to record and reconcile your accounts.
I'll forward this matter to the appropriate team to delve deeper into the bank feed window's functionality and address the error message you encountered. Your patience and understanding are highly appreciated.
Please feel free to reach out again if you encounter any issues in the future. I'm here to help you.
Cheers,
Princess
