problem in confirming my company file

[bccb1]

Hi MYOB

I have an old version of the MYOB Account Right (version 17.1), I wasn't able to confirm my file online or by phone. Please advise further

[Leneth_A · Accepted solution]

Hi @bccb1,
 
Thanks for your post and welcome here to the Community Forum. Thank you for flagging your inquiry with us and we are sorry that you are facing issues when confirming your company file. We appreciate your patience and understanding during this time. 
 
Regarding this matter, I have checked your account using the email address associated with it and I can confirm that you are in an older version of AccountRight. In this case, we highly recommend updating to the latest version of AccountRight which you can find on our downloads page. There is no cost involved, simply install the latest version, and open your company file to upgrade it. This will be able to be confirmed online. We have also updated our online help with this information: Activation and confirmation errors.  
 
 
Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,  
Leneth

[bccb1]

Thank you Leneth, it works wonderfully! phew1

BCCB1

[Leneth_A]

Hi @bccb1, 
 
You're most welcome. We also appreciate your patience and cooperation throughout this matter. We will now close this thread but don't hesitate to return to the Community Forum if you have more questions in the future. We are here to assist.
 
 
Cheers,  
Leneth