Forum Discussion

LisaWilliamsMMS's avatar
LisaWilliamsMMS
Cover User
3 months ago

Change of email address for MYOB monthly subscription bill

Hi MYOB Team,

 

I can see from other posts that if I want to have the billing email for our monthly MYOB subscription invoice sent to our generic invoices email address, I need to send someone at MYOB a DM with our deails below:

 

  • Your MYOB Serial Number (Found in: Your Business name Menu > To the left of the Log out button)
  • The Current Email address Invoices are going to.
  • The New Email you would like them them to go to.

 

Can someone from MYOB reach out so I can send you these details and we can get it updated?

Thanks in advance.

Lisa

1 Reply

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi LisaWilliamsMMS,

    Thanks for your post, and welcome to the Community Forum!

    To address this issue, log in to my.MYOB using the administrator's or owner's email address associated with the account. Navigate to My Account >> My Details >> Click here to update your email address. This action will update the email address used for sending those emails. Feel free to check out these help article for additional information: MYOB subscription, invoices and payment details.

     

    Feel free to post again, we're happy to help!
     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

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