Forum Discussion

DebAC's avatar
DebAC
User
3 years ago

Issue with Letter templates

Hi I wonder if anyone can help. One of our users is having an issue with generating Letters / templates through Microsoft Word.   Process >> Select a Card File (client) > select Letter (create a p...
CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi DebAC 

 

I'd suggest checking if the Microsoft Office installed on that user computer is 32-bit or 64-bit, AccountRight only works with the 32-bit version of Office. 

 

Please feel free to let us know how you go.

  • DebAC's avatar
    DebAC
    User
    3 years ago

    Hi Clover thankyou for your responce. All pc's are running 64-bit version of Office. 2 out of the 3 PCs are working fine with pulling template Word letters through MYOB but 1 is not.

     

    Any other suggestions are welcomed.

    Kind regards

    Deb

    • CloverQ's avatar
      CloverQ
      Former Staff
      3 years ago

      Hi DebAC 

       

      Thank you for the update. According to the AccountRight's system requirements, only 32-bit version of Office is compatible so please uninstall the 64-bit version and install 32-bit version Office instead. 

      • DebAC's avatar
        DebAC
        User
        3 years ago

        Hi Clover I will chat with my IT company and get them to look into sorting this out for me.
        Many thanks

        Deb