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Steven_M's avatar
Steven_M
Former Staff
4 years ago

Spam via Forum Private Messages

Hi Everyone

 

Recently some of you may have received a private message offering Financial Advice. While these users have used the MYOB Community Forum as a platform to send these unsolicited messages, these messages have not come from MYOB. As a result, we recommend that you do not click on any suspicious links. 

 

We are working with our platform provider to prevent these types of posts now in the future. In the meantime, to prevent these things from occurring:

  • We have banned the individual usernames created
  • Temporarily disabled the private message capabilities of the Community Forum

We do also encourage users that are impacted to temporarily disabled their private messages at their end through My settings>>Preferences>>Private Messanger and disabling Turn on private messages.

 

Our sincere apologies for the inconvenience caused by the spam. Thank you to the users that have reported those cases.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Everyone

     

    Following on from this situation, we've instituted some changes to the MYOB Community Forum relating to private messages.

     

    Private message access will now be controlled by the MYOB Moderator group. If it is decided that your enquiry is better suited to be taken privately, the MYOB Moderator group will enable private messages for you to engage with them on your enquiry. While we do acknowledge that this is a change from the previous level of access, the changes are designed to overall benefit the Community.

     

    As always, if you do encounter a private message or post on this Forum and you do wish to report it you can:

    • Select Report option (bottom left) when reviewing the Forum private message.
    • For posts, you can select the Ellipsis button and then Report Inappropriate Content.