Hi, Happygirl
Thanks for your prompt response.
If the suggested workaround doesn't resolve your issue, another potential reason for concern could be related to user access restrictions. We recommend reviewing the roles assigned to your account for the company file you are attempting to access. If you encounter limitations, please reach out to the file owner or administrator for assistance.
For more detailed guidance on managing user roles, you can refer to the Help Article: Set up roles. This resource offers valuable information to help you navigate and resolve access-related concerns effectively.
Please feel free to create a post again if you encounter any issues.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen