Forum Discussion

Keith_W's avatar
Keith_W
Experienced Cover User
2 years ago
Solved

Unable to open Sample Files (2022.9)

AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB   Any advice??    
  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hello Keith_W  and John_Dinning 

     

    The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.

     

    I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

     

AlisterML's avatar
AlisterML
User

I do not see anything about opening an older vesion, Chris. 

 

I do not know what you mean - an older version of Clearwater? If so it then prompts to upgrade file which I do abut still says the file is expired after the update.

 

??

 

ChrisMYOB's avatar
ChrisMYOB
Former Staff
2 years ago

Hello AlisterML 

 

We do also have sample Clearwater files available for download from our Help Article on the error message your Clearwater sample company file has expired. 

If you are following the steps within the Help Article and you are still getting the error message I would suggest downloading one of the sample files available. 

 

Please let me know how you go.