Complaint about issue unresolved
I made a call to customer servie team and our issue is unresolved even after being on call for more than 1.5 hours. The customer service team specialist stated that the system is too slow at her end ...
Forum Discussion
Hi Sam
I am reinstating my complaint which is not getting addressed:
I made a call to customer servie team and our issue is unresolved even after being on call for more than 1.5 hours. The customer service team specialist stated that the system is too slow at her end and she gave me call and put me on hold many times but the issue is not resolved yet.
Neither did I receive call back on my number again. My case number was 01122534.
The issue I had:
To change the subscription from Account right premier to account right plus
To put the subscription under my current company name as we have 2 companies
I am not sure what is the easy way to contact MYOB team, its so hard to get in touch via phone
Not sure where to address my concerns, feel totally disapponited while resolving one subscription issue I am having since last 6 months.
I tried chatting to Myob team 3-4 times, the issue was not resolved and everytime had to explain the issue from scratch, the chat stops and restarts in between so many times and its so hard to explain issue on chat.
Tried community forum but still no firm resolution, the response time is not good enough, there should be an email address for customer issues as well
I tried calling finally today - called 3 times, spoke to 3 different attendants - explained full issue to everyone - spent an hour or more with them, the call dropped out all 3 times. received a missed call from Myob not giving me time to pickup call, then finally received call from one attendant who was nearly on the edge of resolving the issue and guess the call dropped out again and never heard back again. Feel so stupid that I wasted so much time on call explaining.
I am sure other Myob users might be finding these issues in MYOB customer dealing as well, either there is a strong technical issue or it is not important for Myob to address and resolve customer issues timely.
This is the impression I got after being unable to address my issues after investing a lot of time.
I have spent a lot of time just trying to be in touch with Myob team and getting the issue resolved
HI Lovedeep,
As mentioned in the private message I sent you on 16/09, the email you're logged in with here on the forum email is not listed as the primary contact, File Owner, nor a contact on this account. I would only be able to submit this case and assist you further if I was speaking with the Primary contact or File owner on this account.
If the primary contact has a Community forum account, please let me know their username and I will reach out to them directly to confirm this Serial number removal + downgrade.
Company name Email Username Client ID
I hope that helps
Please contact the user.
Sensitive information removed ^KS