Forum Discussion

Trevor3's avatar
Trevor3
User
5 years ago
Solved

Email select invoice numbers

Hi Everyone   Sorry about a couple of false starts.  My problem is that when I want to send a batch of emails.  I go to advanced  and enter the range of invoice numbers.  I DO unclick the box that ...
  • Andrew_Y's avatar
    Andrew_Y
    5 years ago

    Hello Trevor3 

     

    Thanks for your post and welcome to the MYOB Community Forums.  I hope you will find it to be a fantastic resource and place of information and collective knowledge.

     

    I'm sorry to hear that you have not been able to batch email your invoices in a manner that gathers all the requested items you want when using Advanced batch filters

     

    To help us understand what might be happening better, are you able to check if any of the statuses of the desired invoices are not set as "to be emailed"?  You can see examples of what I mean in Sending forms in a batch as well as this post (type discussed is remittance, but please note comments re: status)  For invoices, I would be checking the "Sale Status" dropdown box in the advanced filters as well.

     

    It would also be useful to know if there are invoices before filtering in that range that are showing before applying the filter.

     

    Let me know how you go with the above information, and it has helped determine the cause, kindly mark this post as a solution to help others find appropriate assistance, or if not, please feel free to elaborate further about the circumstances of your issue.

Andrew_Y's avatar
Andrew_Y
Former Staff
5 years ago

Hello Trevor3 

 

Thanks for your post and welcome to the MYOB Community Forums.  I hope you will find it to be a fantastic resource and place of information and collective knowledge.

 

I'm sorry to hear that you have not been able to batch email your invoices in a manner that gathers all the requested items you want when using Advanced batch filters

 

To help us understand what might be happening better, are you able to check if any of the statuses of the desired invoices are not set as "to be emailed"?  You can see examples of what I mean in Sending forms in a batch as well as this post (type discussed is remittance, but please note comments re: status)  For invoices, I would be checking the "Sale Status" dropdown box in the advanced filters as well.

 

It would also be useful to know if there are invoices before filtering in that range that are showing before applying the filter.

 

Let me know how you go with the above information, and it has helped determine the cause, kindly mark this post as a solution to help others find appropriate assistance, or if not, please feel free to elaborate further about the circumstances of your issue.

  • Trevor3's avatar
    Trevor3
    User
    5 years ago

    Hi Andrew

     

    When I ran this week's batch of invoices the problem did nor re-occur.  I must have done something that triggered the issue last week.

     

    I did change sales status to "all" this morning and all are now visible althought I doubt that was the issue as the invisible ones were certainly open at the time.

     

    So all looking good now - I just need to keep an eye out next week and accept that I caused the problem but will probably never know what I did wrong.

     

    Thanks for your help

     

    Trevor