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Reconciling myob payments and surcharge
Hi, I'm wondering if you can help me. I'm having some issues with customer payments through myob. Ever since myob did an update and the surcharge is processed when the client makes the invoice payment, I can't reconcile the bank feeds. In the past all I had to do was go into the undeposited funds account, change the bank account to our correct account and then when I went back into the bank feeds it would sit there as a possible match. Now all these transactions are sitting in the undeposited funds account, and I can't change the Bank Account because it is coming up with this (please see images). How do match the closed off invoice to my bank feeds and clear them from the undeposited funds account? Thank you.3Views0likes0CommentsBank feeds
I had a credit card bank feed working very well for over 12 months. I started a second additional myob account for a separate business and asked for its own bank feed from a dedicated bank account. Somehow the new business bank feed picked up its assigned bank account and ALSO the credit card for the original MYOB account. ( I cancelled the credit card on the new bank feed ) The original MYOB account then stopped receiving the credit card bankfeed which was working perfectly well. I have checked the original MYOB bank feed and it says connected and ready . Multiple phone calls to MYOB and bank and they say all is ok ??? very frustrating as still no feed. Should I cancel the bankfeed, wait several days and the re-apply in the hope that it resets itself ? Ash81Views0likes10Comments