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randbiz's avatar
randbiz
User
2 years ago
Solved

1st payroll of the year not recording. Urgent. Shows as 0.00 in journal

The first payrun for the year is not recording. I've tried 4 times even through the web version and keeps showing as 0.00.

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi randbiz,

     

    I've had the script run over your file, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi randbiz, 

     

    Welcome to the Community Forum ! Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight)so we can run a script over your file to resolve this. 

    • randbiz's avatar
      randbiz
      User
      2 years ago

      Last 4 digits of my serial number are: 4530

      Company File ID: 2

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi randbiz,

         

        I've had the script run over your file, do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.