Forum Discussion

byobookkeeping's avatar
byobookkeeping
User
3 years ago
Solved

CFS Invalid employee member number

I have been trying to process a superannuation payment through pay super and keep getting the error message for 1 employee.  I can see there are many posts regarding this and the simple reply is doub...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi byobookkeeping,

     

    Thank you for your post. 

     

    We usually recommend speaking with the fund as we have no control over member numbers, however, please refer to the below table and ensure the 'member # prefix' reflect correctly in this employee's card file:

     

     

    I hope this assists in your query, please let me know if you have further queries and I will try my best to help you.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi byobookkeeping,

 

Thank you for your post. 

 

We usually recommend speaking with the fund as we have no control over member numbers, however, please refer to the below table and ensure the 'member # prefix' reflect correctly in this employee's card file:

 

 

I hope this assists in your query, please let me know if you have further queries and I will try my best to help you.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.