Forum Discussion

KerriC's avatar
KerriC
User
3 years ago
Solved

Duplicated employee cards and STP Finalisation Issue

Hi MYOB Community,   I am reconciling the payroll accounts to be able to lodge the STP finalisation but I have found that there is an issue with a duplicated employee card that is causing wages to ...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi KerriC 

     

    Welcome to the Community Forum!

     

    As the employee no longer exists within the file, it cannot be fixed from within the file. Please send us the following details by Private Message, so we can organise to get your file in for repair:

     

    • The name of the old employee
    • The ID of the old employee
    • Product serial number
    • A screenshot of the affected employee card.

    After we have repaired the file, please restore it locally and ensure that the duplicate employee has a zero dollar pay history by opening the card and going to Payroll Details >> Pay History. While on this card ensure that all of the card details are filled out.

     

    Record a void pay ($0 pay) for this card with a payment date in the previous payroll year and submit this to the ATO, just like a normal pay. This updates the Payroll reporting center (PRC) figures to 0 for this employee. After submitting, wait till the report says “Accepted" which can take up to 24 hours.

     

    Please remove this local file from your local directory once the issue has been fixed.

Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi KerriC 

 

Welcome to the Community Forum!

 

As the employee no longer exists within the file, it cannot be fixed from within the file. Please send us the following details by Private Message, so we can organise to get your file in for repair:

 

  • The name of the old employee
  • The ID of the old employee
  • Product serial number
  • A screenshot of the affected employee card.

After we have repaired the file, please restore it locally and ensure that the duplicate employee has a zero dollar pay history by opening the card and going to Payroll Details >> Pay History. While on this card ensure that all of the card details are filled out.

 

Record a void pay ($0 pay) for this card with a payment date in the previous payroll year and submit this to the ATO, just like a normal pay. This updates the Payroll reporting center (PRC) figures to 0 for this employee. After submitting, wait till the report says “Accepted" which can take up to 24 hours.

 

Please remove this local file from your local directory once the issue has been fixed.