Forum Discussion

NowHolly70's avatar
NowHolly70
Experienced Cover User
6 years ago
Solved

Error when assigning ATO Reporting Category

Hi,  I am getting ready for Single Touch Pay and as I go through each payroll category assigning them with ATO categories one of my Categories (Leave without Pay) comes up with the error   "Wages...
  • Haydes's avatar
    Haydes
    6 years ago

    Hi NowHolly70 

     

    I've seen other Users solve this issue by refreshing their Payroll Category following these instructions:

     

    1. Open the necessary payroll category - Payroll>>Payroll Categories>>Wages
    2. Click the Exempt button and tick (or untick) all the categories listed before selecting OK
    3. Close the Payroll Category
    4. Reopening the payroll category and attempt to add that ATO Reporting Category before selecting OK
    5. Go back in and reset the Exempt categories where possible.

    Let us know how you go.

Haydes's avatar
Haydes
MYOB Product Team

Hi NowHolly70 

 

I've seen other Users solve this issue by refreshing their Payroll Category following these instructions:

 

  1. Open the necessary payroll category - Payroll>>Payroll Categories>>Wages
  2. Click the Exempt button and tick (or untick) all the categories listed before selecting OK
  3. Close the Payroll Category
  4. Reopening the payroll category and attempt to add that ATO Reporting Category before selecting OK
  5. Go back in and reset the Exempt categories where possible.

Let us know how you go.

NowHolly70's avatar
NowHolly70
Experienced Cover User
6 years ago

Thanks Hayden,

 

I had to actually call MYOB for this one, and that's exactly what I had wrong.

 

She was very helpfull and helped me along the way a little more (that is in setting up for STP)

I have their direct number on hand now, but hopefully smooth sailing from here.