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Michelle_G68's avatar
Michelle_G68
Trusted Cover User
2 years ago

MYOB SuperChoice Payment still processing

Superannuation payment for all employees was submitted on 22nd June 2022.  The funds were taken from our bank account on the 23rd June.  It is now the 6th July and still showing as processing payment.  

 

Our Superannuation payment for the 29th June has been completed and is showing as completed.

 

We pay our Superannuation weekly with the Payroll run.

 

I am not sure if this has gone through the clearing house to employees Super Funds.  

 

Please help!

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Michelle_G68, 

     

    Thanks for your post. I'm happy to check this for you, can you please send me a private message with the following details:

    • Serial number 
    • Your full name and email address 
    • Date of payment 
    • Amount of the super payment 
    • Michelle_G68's avatar
      Michelle_G68
      Trusted Cover User
      2 years ago

      Hi Melisa_D

       

      I have tried to send you a private message with the details you requested and I got the message below.

       

      You have reached the limit for number of private messages that you can send for now. Please try again later.

       

      I am not sure what this means.  I haven't sent any private messages before.

       

      Thanks Michelle

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