Forum Discussion

mezz's avatar
mezz
Experienced User
4 months ago
Solved

MYOB TEAM APP

Hi We are constantly having trouble with employees getting kicked out of the myob team app when trying to sign in or sign out of a shift. You get kicked out and have to keep trying to log in again....
  • Doreen_P's avatar
    Doreen_P
    4 months ago

    Hi, mezz

     

    Thanks for your post.

     

    Did they receive any error messages? If yes, kindly attach a screenshot of the error. Make sure to remove sensitive information before posting in the Forum. Also, kindly advise the employees to update the operating system of their phones and then clear the application cache.

     

    Please let us know how it goes.

     

    Best regards,

    Doreen

EHAdmin's avatar
EHAdmin
User

Hi,

We have a supervisor who has issues on an ongoing basis with the Team App. he cannot log in to approve timesheets. It freezes when he tries to log in, or if it lets him log in then he doesnt see the timesheets waiting for approval. Some of the staff cannot submit timesheets or they disappear.

He has uninstalled and re-installed the app on his mobile but it doesnt seem to resolve the issue. This is very frustrating and the users are in regional area and have tried at multiple locations to be sure the internet signal is strong but still have issues.

 

I saw you suggested clearing the app cache, how do they do this? i would have thought uninstalling and re-installing would have cleared any history.

 

Thanks

Tricia

Princess_R's avatar
Princess_R
MYOB Moderator
15 days ago

Hi EHAdmin,

 

Welcome to the Community Forum! It's great to have you join us.

 

I understand that your supervisor is having ongoing issues with the MYOB Team App, particularly with logging in and approving timesheets. This can indeed be frustrating. Since uninstalling and reinstalling the app didn't resolve the issue, the next step would be to try clearing the app cache. To do this, go to Settings >> Apps >> Select the app >> Storage >> Clear Cache. This should help refresh the app and potentially resolve any lingering issues.

 

If the problem persists, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

 

Cheers,

Princess

  • EHAdmin's avatar
    EHAdmin
    User
    12 days ago

    Hi,

    The supervisor has tried clearing the cache a few times and it has not made any diference. the staff are also having trouble trying to submit a timesheet. it is very frustrating and it is pay processing this week?

     

    How will the supervisor have access to use MOCA as they are in a regional area and only have teams app access with MYOB?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      12 days ago

      Hi EHAdmin,

       

      I understand the frustration you're encountering with the MYOB Team App, particularly regarding timesheet submission. If you've already tried uninstalling and reinstalling the app and clearing the app cache without success in resolving the issue, sometimes deleting the location and re-inviting the approving manager and employees can provide a solution.


      Regarding accessing MOCA, you can seek help directly on our website. Simply start a chat with MOCA by clicking on the purple chat bubble at the bottom of the page. If the suggested answers don't resolve your query, or if your query requires urgent attention, MOCA will assist in escalating your query to our Live Chat team or guide you on how to raise a support request.

       

      Feel free to post anytime you need further assistance.

       

      Cheers,

      Princess