Forum Discussion

SansM's avatar
SansM
User
12 months ago

MYOB Teams

I have a staff member with a Samsung S21 Ultra and they can not access the MYOB teams app. 

Tried deleting and reinstalling.

Australia is selected as the Country / Region in the Play Store account.

 

Anyone have any suggestions please?

 

Thanks Sans

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi SansM 

     

    Thanks for your post and Welcome to MYOB Community Forum. 

     

    When your employee tried to access the MYOB Team App, did they receive an error message? If yes, kindly attached the error to your reply and make sure sensitive information is removed before posting in the Forum. Also, check their email address in MYOB Team admin portal. To do this, go to Employees tab > Check if they have an updated email address. Once done, have your employees try to access again the MYOB Team App. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi SansM 

     

    Are you still receiving the same issue? If yes, please don't hesitate to reply and we'll be happy to assist.

     

    Best regards,

    Doreen

    • SansM's avatar
      SansM
      User
      12 months ago

      The staff member has actually resigned so i not able to check the problem anymore.

      Thank you