Solved
Forum Discussion
Komal_S
MYOB Moderator
Hi KatieLou
Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further:
- Serial number
- Email address
- Company file name
MattG123
2 years agoUser
I am having this problem as well, very frustrating and phone support were clueless... sorry to say.
- Komal_S2 years agoMYOB Moderator
Hi MattG123
If you're still facing this problem, please send me your product serial number, ABN and login email adddress by Private Message.