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Carissa_B's avatar
Carissa_B
Experienced Cover User
3 years ago

Pay Super authorisation message

I processed a months super today using MYOB paysuper in Account right.  I have processed super many times before as the sole authorisor.  However today when I processed the super and authorised the payment a message appeared saying someone else has to authorise the payment.  Is this another glitch in the pay super system and will the payment go through with my authorisation alone?  I have double checked teh pay super settings and only one authorisation is required and I am the only one set up to authorise the payments.

 

Thanks

 

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Carissa_B, 

     

    Thanks for your post. This message you're receiving is an error, you can click ok and ignore the message and the payment will be processed. 

     

    Our teams are looking into the cause of this so that this can be resolved as quickly as possible.