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nari1's avatar
nari1
Contributing User
3 years ago

Pay Super registration

Good afternoon

 

We are unable to register a client for pay super. It comes up with the error, whoops you have hit a snag.

 

We have logged in as both the client and as us who set up the file.

 

Can you please advise how to fix this issue.

 

Thanks

 

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi nari1, 

     

    Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following details:

    • Serial number 
    • Your full name and email address used to sign up to pay super 
    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Davidv, 

       

      Thank you for your post. The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment, once the service is enabled and back up and running you will have the option to register for pay super. 

       

      Do let me know if you have any further questions.