janettes
2 years agoExperienced User
Pay slips
Sometimes when I send the payslips via email the staff do not receive them, however it appears in my sent mail.
Sometimes when I send the payslips via email the staff do not receive them, however it appears in my sent mail.
Hi janettes
Sorry to see that no one has offered assistance with your query. To narrow down the cause of them not coming through, can you send a test payslip to a different address (e.g. you could use your own), and see if it comes through?
If it does come through you would be looking at firewalls or filters blocking the email on your employees' end.
Do let us know how you get on with the above.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Some employees receive the payslips and some do not
Some weeks all employees receive the payslips
Hi janettes
Thanks for your reply. Were you able to try sending a test email to yourself? If you were, did you receive that one? Or was there an error message at all?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.