Forum Discussion
Hi
I think Ive attached the diagnostic log, my payroll reporting centre has not been working for two weeks now.
Thanks
Hi Everyone,
Our team are investigating a number of reports from customers encountering a "Something went wrong at our end" message when accessing the Payroll Reporting Centre. We have commonly seen it occur in the desktop edition of AccountRight.
A workaround, while we do investigate, is to ensure that your company file is stored online and to use the web browser interface. While this is not involved in the situation and related to it, it is worth mentioning that for Single Touch Payroll (STP v2) reporting you do need to store the company file online. The deadline for Single Touch Payroll v2 is 1st January 2023 - which is coming up quickly.
At the moment this is still currently being investigated and we don't have any further information that we can provide for a resolution and timeframe of that. When we have more information we will update you.
In the meantime, as been mentioned, we are keen to know what version of Windows people impacted by this situation are using and whether they have had any recent Windows updates installed. This is passed onto the required team to help diagnose the situation impacting users.
- NCamilleri2 years agoUser
Windows 8.1
- SteveR2 years agoContributing Cover User
We have the same issue on multiple pcs.
AccountRight 2022.8
Windows 10 Pro Version 21H1
Steve Rose
Perth WA
- RMEM2 years agoUser
When is the issue with payroll reporting going to be fixed. I now have 2 x payroll run fortnights not reported to the ATO
- Melisa_D2 years agoFormer Staff
Hi RMEM,
Our teams investigated several reports from customers encountering the "Something went wrong at our end" message when accessing the Payroll Reporting Centre. The cause of that error appears to be out-of-date Windows versions and security certificates. To resolve that error we recommend making sure Windows and security updates are completed and that you are using a supported version: System requirements
If you're still having issues please let me know.
- NKSDA2 years agoUser
Melia
We have been having the same issue for over two weeks now. Our windows and security certificates are updated and we are still having the issue.
Please advise when this issue will be fixed.
Cheers
NK