Forum Discussion
Hi Everyone,
Our team are investigating a number of reports from customers encountering a "Something went wrong at our end" message when accessing the Payroll Reporting Centre. We have commonly seen it occur in the desktop edition of AccountRight.
A workaround, while we do investigate, is to ensure that your company file is stored online and to use the web browser interface. While this is not involved in the situation and related to it, it is worth mentioning that for Single Touch Payroll (STP v2) reporting you do need to store the company file online. The deadline for Single Touch Payroll v2 is 1st January 2023 - which is coming up quickly.
At the moment this is still currently being investigated and we don't have any further information that we can provide for a resolution and timeframe of that. When we have more information we will update you.
In the meantime, as been mentioned, we are keen to know what version of Windows people impacted by this situation are using and whether they have had any recent Windows updates installed. This is passed onto the required team to help diagnose the situation impacting users.
Windows 8.1