Forum Discussion

RSPARK's avatar
RSPARK
Contributing User
3 years ago
Solved

Payroll transactions not being recognised in Bank Feeds

I have recently started using MYOB AccountRight again for a client after a couple years break and I'm having a bit of trouble with the payroll bank feeds allocating automatically.  I processed the pa...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi RSPARK 

     

    That can be done by setting the payment method as Cheque in the employee's card file (Cards List>>Employees>>Payment Details) and also choosing your bank account for reconciliation as the Bank account for Cheque Payments under Setup>>Linked Accounts>>Payroll accounts. 

     

    For the pay runs that are already done, they will have to be edited to show the correct payment method ( Please ensure "Transactions Can't be Changed. They must be reversed" is unticked under Setup>>Preferences>>Security so that payruns can be edited without any issues). 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi RSPARK 

 

Can you please go to Banking>>Reconcile Accounts screen and check if those transactions are already ticked? If yes, please untick them and they will appear for you to match on the Banking>>Bank feeds screen. 

 

If that has already been checked, please also check the payment method used in those transactions as if that is Electronic, the bank file will first need to be created so those transactions can appear on the bank feeds window. That said once we have further information on how the transactions are recorded, we'd be able to advise specifically. 

RSPARK's avatar
RSPARK
Contributing User
3 years ago

Ok I see that one transaction shows that it's coming out of the main account (the one I could allocate) and the others show that they are coming out of an electronic account.  How do I ensure that it comes out of the main account?

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi RSPARK 

     

    That can be done by setting the payment method as Cheque in the employee's card file (Cards List>>Employees>>Payment Details) and also choosing your bank account for reconciliation as the Bank account for Cheque Payments under Setup>>Linked Accounts>>Payroll accounts. 

     

    For the pay runs that are already done, they will have to be edited to show the correct payment method ( Please ensure "Transactions Can't be Changed. They must be reversed" is unticked under Setup>>Preferences>>Security so that payruns can be edited without any issues). 

    • SBPT's avatar
      SBPT
      User
      3 years ago

      Sorry, I know this is an old post, but I have been having this issue as well and I have now changed the payment method in the employees card files to cheque. But I can only reverse the transactions already completed. If I do this it says that the payment method used will be cash. This seems wrong?

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi SBPT 


        Apologies for the delay in response.


        If you're still experiencing this issue, can you please attach a screenshot of the error so we can investigate further.