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DD5's avatar
DD5
User
2 years ago

Payroll user access

Is it possible for Multiple Users to be processing payroll for the same period at the same time in the one Company file?  i have processed the  payroll for 4 employees and then save and close it. But when my collegue went in, she couldn't see the person i have updated not showing up on her screen irrespective of my save and close, and they had all disappeared? When i then went in, they had diappeared for me too. Can anyone help with this?

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  • vidario1's avatar
    vidario1
    Trusted User
    2 years ago

    As long as it's been saved and closed employees should be able to access the same payroll. Could someone have chosen 'New Pay Run' (instead of 'Continue') by mistake? 

     

    Otherwise all I can think of is that it might be an issue with the network/sync of the online data file.