Forum Discussion

SharonCC's avatar
SharonCC
Experienced Cover User
5 years ago
Solved

RDO total not printing on payslip

Hi All,   For the past 3 years the RDO entitlement was printing on my employees payslip.  The amount he has owed/accrued is 25 hrs however the payslip is showing -14.40 hrs (which is the ytd amount...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi SharonCC 

     

    In the employee card>>Payroll details tab>>Entitlements, did you remove the carry over hours? That field needs to be 0 so that the YTD and Total will be reduced by the carry over hours. Then when you process the void pay for the carry over hours, the YTD and Total should be then be increased so that the hours owing are correct.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi SharonCC 

 

Thanks for your post. If you have have upgraded to 2020.1 we are aware of an issue where the entitlement YTD amount is showing on payslips instead of the Total from the employee card. There is more information and the current workaround in this Forum post: YTD amounts on payslips 2020.1 

 

We do apologise for inconvenience caused. If you need further help please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SharonCC's avatar
SharonCC
Experienced Cover User
5 years ago

Hi Tracey,

 

I did a void pay adding the carry over amount and yes this now fixes the issue of printing the correct entitlement on the pay slip but as suspected it has increased the Total , which was correct, by the same amount.   What should I do now.  I'm happy to do another VOID pay to reverse this  and wait til the next update but if you have a soluiton in the mean time then great.  

 

Thanks,  Sharon.

 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi SharonCC 

     

    In the employee card>>Payroll details tab>>Entitlements, did you remove the carry over hours? That field needs to be 0 so that the YTD and Total will be reduced by the carry over hours. Then when you process the void pay for the carry over hours, the YTD and Total should be then be increased so that the hours owing are correct.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • SharonCC's avatar
      SharonCC
      Experienced Cover User
      5 years ago

      Perfect, thanks once again for your help Tracey