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Blah's avatar
Blah
Experienced Cover User
3 years ago
Solved

Random Invoices on Employee Card

I am trying to delete an old employee's card from the system, they left the business over 10 years ago.  I get an error message saying that a card with invoices on it can not be deleted.  The card history is showing current invoices from this year.  When I go to find transactions and search by that card, it comes up with nothing for the last 20 years.  When I search for the same amount of an invoice (from the employees card history), it brings up invoices that have been charged to a completely different (but valid) customer card.  Why would transactions from a customer card be showing up in the history of an employee card?  Seems to be a strange little bug in the system causing this to happen....

  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi Blah 

     

    This employee is entered as the 'Salesperson' in that invoice you located, so you can look into removing the employee from this invoice in order to delete the employee card. If this is not practical, then you can just make the employee card inactive, add a 'ZZ' in front of his name so this employee will appear at the bottom of the employee list.

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  • CloverQ's avatar
    CloverQ
    Former Staff
    3 years ago

    Hi Blah 

     

    This employee is entered as the 'Salesperson' in that invoice you located, so you can look into removing the employee from this invoice in order to delete the employee card. If this is not practical, then you can just make the employee card inactive, add a 'ZZ' in front of his name so this employee will appear at the bottom of the employee list.