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ChantalW's avatar
ChantalW
Contributing User
2 years ago
Solved

Re: 1st Payrun of the year

Did you get a solution?  I am the same with 140 staff!

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi ChantalW, 

     

    Thanks for your post. Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight), I will need to run a script over your file to resolve this. 

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  • ChantalW's avatar
    ChantalW
    Contributing User
    2 years ago

    Can you please do the same for mine?  This is a disaster!  2352

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi ChantalW, 

     

    Thanks for your post. Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight), I will need to run a script over your file to resolve this. 

    • ChantalW's avatar
      ChantalW
      Contributing User
      2 years ago

       

      Thanks 2352 and file 1 and file 2

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi ChantalW, 

         

        I've had the script run over both files. 

         

        Do let me know how it goes. 

    • ChantalW's avatar
      ChantalW
      Contributing User
      2 years ago

      It seems to have worked for file 1 but has put file 2 into not responding.

      And can you tell me please how to change it from quarterly to fortnightly?  It has made quarterly the new default for payroll.  

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi ChantalW, 

         

        Sorry for the delay in my response, did you still need assistance with this ? If you do, please let me know.